Refund & Cancellation Policy

1. Overview

This Refund & Cancellation Policy governs all purchases made on Current Plus Point, including paid test series, mock exams, and premium features. By making a purchase, you agree to the terms stated below.

2. Nature of Services

Current Plus Point provides digital educational content. Once access to a paid service is granted, the service is considered delivered instantly.

3. No-Refund Policy (Digital Content)

Due to the intangible and non-returnable nature of digital content, refunds are not provided once:

• The test series is activated
• The content is accessed or attempted
• Any question or test is viewed

4. Refund Exceptions

Refunds may be considered only in the following verified cases:

• Payment deducted but test series not activated
• Duplicate or multiple payments for the same product
• Platform-wide technical failure preventing access
• Incorrect plan assigned due to a system error

5. Refund Request Window

Refund requests must be raised within 7 days of the transaction date. Requests made after this period will not be considered.

6. How to Request a Refund

To request a refund, email us at support@inhexa.in with:

• Registered email address
• Transaction ID / Payment reference number
• Reason for refund
• Screenshots (if applicable)

7. Refund Approval Process

All refund requests are reviewed manually. Approval or rejection will be communicated within 5–7 business days. Current Plus Point reserves the right to make the final decision.

8. Refund Processing Timeline

If approved, refunds will be processed to the original payment method within 5–10 business days, depending on bank and payment gateway policies.

9. Third-Party Payment Gateways

Payments are processed via third-party gateways such as Razorpay and PhonePe. We do not store card, UPI, or banking details.

Any delays caused by payment providers are governed by their respective policies.

10. Chargebacks & Payment Disputes

Initiating chargebacks without contacting our support team may result in account suspension or permanent termination. Users are encouraged to resolve disputes directly with us first.

11. Subscription & Validity

All subscriptions and test series have a defined validity period. Expiry of validity does not qualify for refunds.

12. Pricing & Taxes

Prices may include applicable taxes (GST). Refunds, if approved, will be processed on the net amount paid after gateway charges, where applicable.

13. Promotional Offers

Purchases made using promotional discounts, coupons, or special offers are non-refundable unless explicitly stated otherwise.

14. Policy Misuse

Any attempt to misuse the refund policy, including repeated refund requests or false claims, may result in account restriction.

15. Changes to This Policy

Current Plus Point reserves the right to modify this policy at any time. Changes will be effective immediately upon posting.

16. Governing Law & Jurisdiction

This policy shall be governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts in Maharashtra.

17. Contact Information

For refund-related queries, contact:
Email: support@inhexa.in